At SOAP IT UP, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, purchase our handcrafted products, communicate with us, or otherwise interact with our services. Last Updated: August 20, 2026
Privacy Policy
When you make a purchase or attempt to purchase SOAP IT UP, we may collect personal information that you voluntarily provide, including your:
Section 1 - Information We Collect
* Name
* Billing and shipping address
* Email address
* Telephone number
* Order and transaction information
* Payment-related information
* Communications with us
When you browse our website, certain information may also be collected automatically about how you interact with our website. This information helps us operate our website, process orders, improve our products and services, prevent fraud, and provide a better shopping experience.
Section 2 - How We Use Your Information
We may use the information we collect to:
* Process and fulfill your orders
* Arrange shipping and delivery
* Process returns, refunds, or exchanges
* Communicate with you regarding your order
* Respond to questions and customer-service requests
* Maintain and improve our website
* Detect or prevent fraudulent transactions
* Comply with legal and regulatory requirements
* Send promotional communications when you have provided permission, where required.
We use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.
Section 3 - Consent and Marketing Communications
When you provide personal information to complete a transaction, place an order, arrange delivery, request a return, or otherwise purchase from us, we use that information for purposes related to your request and our business operations.
If you choose to subscribe to promotional emails or text messages, we may use the contact information you provide to send information about SOAP IT UP, including new products, special offers, announcements, and other updates. You may unsubscribe from marketing emails by following the unsubscribe instructions included in those communications.
If SMS/text marketing is offered, you may opt out of promotional text messages by replying STOP. Message and data rates may apply, and message frequency may vary.
Section 4 - Payment Information
Payments made through our website may be processed by third-party payment processors. These companies may collect and process information necessary to complete your transaction. SOAP IT UP does not intentionally store your complete credit or debit card information on our own systems when payment information is processed directly by an authorized third-party payment provider. Payment processors maintain their own privacy and security practices. We encourage you to review the privacy policies of the payment services available through our website.
Section 5 - Third-Party Service Providers
We may use third-party companies to help operate our business and website. These may include website hosting providers, payment processors, shipping companies, email or text-message providers, analytics services, and other companies necessary to provide our services. These providers may receive personal information when necessary to perform services on our behalf.
Third-party providers maintain their own privacy policies and practices. Your information may therefore be subject to the privacy laws of jurisdictions in which those providers operate.
Section 6 – Disclosure of Information
We may disclose personal information when reasonably necessary to:
* Complete or fulfill your order
* Work with service providers supporting our business
* Protect our business, customers, or legal rights
* Prevent fraud or misuse of our website
* Comply with applicable laws, regulations, court orders, or other lawful requests
If SOAP IT UP is involved in a merger, acquisition, sale, restructuring, or transfer of business assets, customer information may be transferred as part of that transaction, subject to applicable law.
Section 7 – Security
We take reasonable administrative, technical, and organizational precautions designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting information over the Internet or electronically storing information can be guaranteed to be 100% secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
Section 8 – Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies to operate the website, remember shopping-cart contents and preferences, understand how visitors interact with the site, improve functionality, and support analytics or marketing activities.
Depending on your browser and location, you may be able to control or disable certain cookies through your browser settings or through cookie-management options provided on our website. Disabling certain cookies may affect the functionality of some portions of the website.
Section 9 - Third-Party Links
Our website may contain links to websites or services operated by third parties. Once you leave the SOAP IT UP website, the privacy practices of those third-party websites are governed by their own privacy policies. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
Section 10 - Children’s Privacy
Our website and products are intended for a general audience and are not specifically directed toward children. We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
Section 11 – Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information. These rights may include the ability to request access to, correction of, or deletion of certain personal information, as well as other rights provided under applicable law.
To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.
Section 12 – California and Other U.S. State Privacy Rights
Residents of California and certain other U.S. states may have additional privacy rights under applicable state privacy laws. Where required by law, eligible consumers may have rights regarding access, correction, deletion, portability, or certain uses or disclosures of their personal information. SOAP IT UP does not sell customer phone numbers for profit. Additional disclosures or privacy controls may be provided on our website when required by applicable law.
Section 13 – Email and SMS Marketing
If you voluntarily subscribe to our email or SMS marketing programs, we may send you information about new products, promotions, special events, abandoned shopping carts, and other SOAP IT UP updates, as permitted by applicable law.
You may unsubscribe from marketing emails using the unsubscribe link provided in the message. For promotional SMS communications, reply STOP to unsubscribe. Consent to receive marketing messages is not a condition of purchasing our products.
Section 14 – Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. Changes become effective when the revised Privacy Policy is posted on our website unless otherwise stated. When appropriate, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.
Section 15 – Contact Us
If you have questions about this Privacy Policy, would like additional information about our privacy practices, or would like to submit a privacy-related request, please contact:
SOAP IT UP
Attn: Privacy Compliance
Email: contact@soapitupusa.com
Mailing Address: 111 All Angels Hill Rd – Wappingers Falls, NY 12590
We appreciate the trust you place in SOAP IT UP and are committed to treating your personal information with care and respect.
Refund and Return Policy
At SOAP IT UP, every product is handcrafted in small batches with care, and your satisfaction is very important to us. Due to the personal-use and hygienic nature of our soaps and body products, we are unable to accept returns or exchanges once an order has been shipped or delivered. However, if you are unhappy with your purchase for any reason, please contact us. We want you to love your SOAP IT UP experience and will do our best to find an appropriate solution.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery and include your order number along with photos of the product and packaging. Once we review the issue, we may offer a replacement, store credit, or refund when appropriate.
Please note that our soaps are handcrafted and hand-cut, so slight variations in size, shape, color, design, fragrance, and appearance are natural and are not considered defects. Each bar is approximately 5 oz., but the exact weight and appearance may vary slightly from bar to bar.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible. We will gladly try to accommodate your request if your order has not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.
Contact Us
Questions or concerns about your order? Please contact us at:
SOAP IT UP
Email: contact@soapitupusa.com
We appreciate your business and want every purchase from SOAP IT UP to be a wonderful experience.
Terms of Service
Last Updated: August 20, 2026
Overview
This website is operated by SOAP IT UP. Throughout the site, the terms “we,” “us,” and “our” refer to SOAP IT UP.
SOAP IT UP provides this website, including the information, products, features, and services available through it, subject to your acceptance of these Terms of Service (“Terms”).
By visiting our website, placing an order, or purchasing a product from us, you agree to these Terms, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies referenced on our website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use the website or purchase products through it. We reserve the right to update or modify these Terms from time to time. Changes become effective when posted on our website.
By using this website, you represent that you are legally permitted to use the website and make purchases under the laws applicable to you.
You may not use our website, products, or services for any illegal or unauthorized purpose or violate any applicable federal, state, or local law.
You must not transmit viruses, malware, harmful code, or otherwise attempt to interfere with the security or operation of our website.
Violation of these Terms may result in termination or restriction of your access to our services.
Section 1 - Online Store Terms
Section 2 – Our Handcrafted Products
SOAP IT UP products are handcrafted in small batches. Because of the handmade nature of our products, slight variations in color, size, shape, design, texture, fragrance, and appearance are normal. Our soap bars are individually cut by hand and weigh approximately 5 oz. Actual weight and dimensions may vary slightly from bar to bar.
Photographs are intended to represent our products as accurately as possible. However, colors may appear differently depending on lighting, photography, screen settings, and natural variations in the ingredients used. These handmade variations are part of the character of our products and are not considered defects.
Section 3 - Product Use and Skin Sensitivities
SOAP IT UP soaps and body products are intended for external use only unless expressly stated otherwise. Please read the product description and ingredient information before using a product, particularly if you have known allergies or sensitivities.
Individual reactions to cosmetic or personal-care ingredients can vary. If you are uncertain about how your skin may respond to a product, consider testing it on a small area before regular use. Avoid direct contact with the eyes. If irritation or discomfort occurs, discontinue use.
Information provided on our website regarding ingredients or products is intended for general informational purposes and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have concerns regarding allergies, skin conditions, pregnancy, medications, or other medical circumstances, consult an appropriate healthcare professional before using a new personal-care product.
Section 4 - Product Availability
Because our products are handcrafted in small batches, quantities may be limited, and certain products may sell out or become temporarily unavailable. We reserve the right to limit quantities, discontinue products, introduce new products, or modify product formulations, fragrances, packaging, sizes, or designs when appropriate. We may also limit sales to particular individuals, households, geographic locations, or jurisdictions when reasonably necessary.
Section 5 – Prices
Product prices are displayed on our website and may change without prior notice. We reserve the right to modify prices, promotions, discounts, or product availability at any time. Applicable taxes, shipping charges, and other charges will be displayed during checkout when required.
Section 6 – Orders and Billing Information
You agree to provide current, complete, and accurate information when making a purchase. We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including suspected fraud, payment problems, incorrect pricing, product availability issues, or orders that appear to be intended for unauthorized resale.
If we cancel or materially modify an order after it has been submitted, we will make reasonable efforts to contact you using the email address or telephone number provided with the order.
Section 7 – Payment
Payments may be processed by third-party payment providers. By providing payment information, you represent that you are authorized to use the payment method provided and authorize the applicable charges associated with your purchase. Payment providers may maintain their own terms, privacy policies, and security practices.
Section 8 – Shipping and Delivery
Shipping and delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise. Delivery times may be affected by circumstances outside our control, including carrier delays, weather, holidays, incorrect addresses, or other transportation disruptions. Customers are responsible for providing an accurate and complete shipping address when placing an order. Additional information regarding shipping, damaged packages, and delivery issues may be provided in our Shipping Policy.
Section 9 - Returns, Refunds, and Cancellations
Due to the personal-use and hygienic nature of our handcrafted soaps and body products, we generally cannot accept returns or exchanges once products have been shipped or delivered. If an order arrives damaged, defective, or incorrect, please contact us promptly with your order information and photographs of the product and packaging so we can review the situation. Eligible resolutions may include a replacement, store credit, or refund, depending on the circumstances. Please refer to our Refund and Return Policy for complete information.
Section 10 – Accuracy of Website Information
We make reasonable efforts to ensure that information presented on our website is accurate and current. However, occasional errors, inaccuracies, or omissions may occur regarding product descriptions, ingredients, photographs, prices, promotions, availability, shipping charges, or other information. We reserve the right to correct errors or update information and, when appropriate, cancel an affected order.
Section 11 – Third-Party Services and Links
Our website may use or provide access to third-party services, including payment processors, shipping providers, website technology, social-media platforms, analytics services, and other business tools.
Our website may also contain links to third-party websites. SOAP IT UP is not responsible for the content, privacy practices, security, availability, or accuracy of independent third-party websites or services. We encourage you to review the applicable policies of third-party providers before using their services.
Section 12 - Intellectual Property
Unless otherwise indicated, the SOAP IT UP name, branding, logos, product photographs, original product descriptions, website content, graphics, designs, and other original materials appearing on our website are owned by or licensed to SOAP IT UP and are protected by applicable intellectual-property laws. You may not reproduce, distribute, copy, sell, modify, publish, or commercially exploit our protected content without prior written permission.
Section 13 - Reviews, Comments, and User Content
If you submit a product review, photograph, comment, testimonial, suggestion, or other content to us, you represent that you have the right to provide that content. Your submissions must not violate another person's intellectual property, privacy, or other legal rights and must not contain unlawful, defamatory, abusive, fraudulent, or malicious material. We reserve the right to remove or decline to publish content that violates these Terms or is otherwise inappropriate for our website.
Section 14 - Personal Information
Personal information submitted through our website is handled in accordance with our Privacy Policy. Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.
Section 15 – Prohibited Uses
You may not use our website or its content to:
* Engage in unlawful or fraudulent activities;
* Violate applicable laws or regulations;
* Infringe intellectual property or privacy rights;
* Submit false or misleading information;
* Transmit viruses, malware, or harmful computer code;
* Attempt unauthorized access to our website or systems;
* Collect personal information about others unlawfully;
* Spam, phish, scrape, crawl, or otherwise misuse our website;
* Interfere with website security or functionality; or
* Engage in conduct that could damage SOAP IT UP, our customers, or third parties.
We reserve the right to restrict or terminate access to our website for prohibited activity.
Section 16 – Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and online services are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, or available at all times. Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded under applicable law.
Section 17 – Limitation of Liability
To the fullest extent permitted by applicable law, SOAP IT UP and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or services. Nothing in these Terms is intended to limit liability that cannot legally be limited or excluded.
Section 18 – Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless SOAP IT UP and its owners, employees, contractors, service providers, and affiliates from claims, losses, liabilities, or reasonable expenses arising from your unlawful use of our website, violation of these Terms, or violation of the rights of another person or entity.
Section 19 – Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed when necessary. The remaining provisions will continue in full force and effect.
Section 20 – Termination
These Terms remain effective while you use our website or services. We reserve the right to restrict or terminate access to our website when we reasonably believe a user has violated these Terms, applicable law, or the rights of SOAP IT UP or another party. Provisions that by their nature should survive termination will remain effective after termination.
Section 21 – Governing Law
These Terms of Service and your use of our website will be governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable federal law or mandatory consumer-protection laws provide otherwise.
Section 22 – Email and SMS Communications
If you voluntarily subscribe to promotional email or SMS communications from SOAP IT UP, you may receive information about products, promotions, special offers, announcements, abandoned shopping carts, or other updates, as permitted by applicable law. You may unsubscribe from marketing emails using the unsubscribe option included in those messages.
Where SMS marketing is offered, you may opt out by replying STOP. Message and data rates may apply, and message frequency may vary. Consent to receive promotional communications is not a condition of purchasing SOAP IT UP products.
Section 23 – Changes to These Terms
We reserve the right to modify these Terms of Service from time to time. Updates become effective when posted on our website unless otherwise stated. We encourage customers to periodically review this page for changes. Your continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Section 24 – Contact Information
Questions regarding these Terms of Service may be directed to:
SOAP IT UP
Email: contact@soapitupusa.com
Mailing Address: 111 All Angels Hill Rd – Wappingers Falls, NY 12590
Thank you for choosing SOAP IT UP and supporting handcrafted, small-batch soap.